🎬 [VIDEO] April 2025 - [Workfront] Expert Insights - Request Queues with Lyndsy Denk

[CynthiaBoon]

Welcome to the latest Expert Insights!  I’m Cynthia Boon, your “On-Demand” Workfront CSM and for this episode we have Workfront Celebrity,@Lyndsy-Denk! We discuss Lyndsy’s Workfront Story and then a deep dive into her Help Desk Request Queue.  

Check out the video here! 

During our chat, Lyndsy shared: 

• Tips for creating a Help Desk Request Queue 
• How she organizes her work and tracks requests 
• Ways to manage and route requests 

She even demos her amazing Queue Analysis Dashboard! 

As promised, here are the resources we discussed along with a couple of extra links for Request Queues and Queue Topics:  

• Resources on how to manage an Inherited Instance, includes the link to the webinar and details on the Blueprint 
• Tutorial: Understanding Request Queues 
• Documentation: Create Queue Topics 
• Lyndsy’s webinar presentation for System Admin Essentials: Communicating with End Users (this page also includes a link to the End User Comms Cookbook) 
• Lyndsy’s Skill Exchange presentation resources 
• And don’t forget to register today for the [Workfront AMA] Ask Me ANYTHING about Workfront Proof where Lyndsy along with Monique E. (@MoniqueEvans), and Richard C. (@Richard__Carlson) will answer your questions around Proofing!   

About Lyndsy:  Lyndsy is the Marketing Training and Enablement Manager at IDEXX. In addition to Workfront, she admins their DAM and leads internal communications for the marketing department. She has a background in technical writing, instructional design, higher education, and coaching high school competitive speech and debate.   She lives in southern Maine with her spouse where she snuggles with the best cat ever, plays dumb games on her phone while listening to podcasts, reads fiction to escape reality, and spends probably too much money on delicious food in Portland.

You never know what amazing ideas customers will share during events, so make sure you don’t miss out!  Register for our upcoming workshops our Experience League Events page.  

Do you have a great story to share, either during an event or in an Expert Insights video? Please reach out to our team at CSatScale@adobe.com. 

[KierstenKollins]

@Lyndsy-Denk - Really great work on your queues and reports!