Expand my Community achievements bar.

Join us LIVE in San Francisco on November 14th for Experience Makers The Skill Exchange. Don't miss out on this free learning event!

Unable to edit issue description on saving

Avatar

Level 3

My requester are suddenly unable to edit the issue/request description after submitting??

Previously they were able to do this, as with the custom form attached, until we converted the request to a project at which point the system wouldn't allow changes to the issue /request, which is correct.

 

But today they have found they cant amend even if its not converted, has anyone else seen this and no how to resolve please

If i amend the Queues set up and give manage access to a requested, this allows them to amend after conversion to the project. Am wondering if its to do with the headers access but unsure

0 Replies