New Blog Post! Support is here to help! 🎃

[NicholeVargas]

Did You Know? Here to Help-Don't be Scared to Contact Support! 🎃

"I am new to Workfront and find myself needing to support multiple teams across our organization. My experience with Workfront support has been fantastic, with the support team being friendly and helpful. Even if they don't have an answer right away, I know they will get it for me."

Taylor Jackson, Tennessee

Do you have basic, how-to questions about Workfront; need help in setting up internal processes; or have advanced technical troubleshooting issues that need to be addressed? Does your organization not have a designated Customer Success Manager or Assigned Support Engineer? Our Support team is available 24x7x365 and is always willing to help!

Click into the full blog post here to learn more about how our product-experts in Support can help YOU in mastering modern work! Nichole Vargas Customer Programs Specialist, Workfront

[Heather_Kulbacki]

Not afraid to submit a ticket :)

[EXP_-_DustinMa]

Thanks Nichole! We love our customers in Support! As someone who I feel interacts with a lot of our customers (or has in the past), I would invite you to give us a call if you have any hesitation at all. The worst that happens is that we help get you to the right resource that can help you out. =) Thanks everyone! Dustin Martin Assigned Support Engineer Workfront

[MichelleBo1]

general question that I should probably know the answer to...can any user call workfront support? Michelle Bowden Fiserv ETG

[EXP_-_DustinMa]

Hello Michelle, Only Authorized Support Contacts can create support requests. Now, anyone can call into support, but for anything more than a very basic question will require the approval from one of that company's authorized support contacts. The ASC's are typically the champion admins, though it's not all that uncommon to have a knowledgeable project/portfolio manager in as an ASC, too. Note, there are limitations on how many ASCs a company can have, dependent upon certain criteria. I would recommend calling Support for an update on your account. Thanks, Dustin Martin Assigned Support Engineer Workfront

[Kundanism]

I agree Nichole, I really appreciate the effort and knowledge about the tool in Workfront support. They are very helpful and supportive. Yes, sometime not possible due to system constraint. But their help works as catalyst too. Regards Kundan. Kundan Kumar KGON (Kverneland Group Operations Norway AS)