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creating a change does not show up in issues tab

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I have a user that creates a change in the changes tab, but is un able to see it in the issues tab.  One user experiencing this issue on one account.  Please let me know if anyone else has see this happening. Screen Shot 2022-11-03 at 11.48.32 AM.pngScreen Shot 2022-11-03 at 11.49.13 AM.pngScreen Shot 2022-11-03 at 11.49.24 AM.png

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