Hello,same isuse here, but I cannot confirm that id did not work in ARB 5.0 at all.End of July, I refreshed my reports with ARB 5.0.27 and all Bounce Rate metrics were OK. Then I refreshed again end of August (still with ARB 5.0.27): all values were wrong.After update to ARB 5.0.44, the problem was ...

Hi all,I don't know why there is still no official statement from Adobe.Today, I got an answer from ClientCare. The issue we are facing is related to the language settings of Excel and the comupter. It is when the region settings change (on an English OS), to German, or French, or any other non-engl...

Hello Russ,140523-000112In this ticket you can find two screencast files, where you can exactly see the refreshing issues.BRHans

Hello all,similar issues here.I also have the issue that it hangs at receiving data, but unfortuntately only on one of 5 computers. Back to 4.7, uninstalling etc. is also very difficult, as the uninstaller does not work very well.The main issue we are facing is that after a refresh, all cells are em...

EricHansenPM wrote... Hi Hans, Happy to look at this. I see that this issue is being addressed by the API team in the next major release of their Reporting API, expected to come out early next year. I verified that the fix is forthcoming. Thanks, Eric  Hello Eric,the major release of the Reporting A...

Hi Eric,Thank you for taking care.The ticket number is 130324-000011. The issue occurs when using video metrics as part of calculated metrics.Hans

Hi,of course I am in contact with Account Manager, Customer Success Manager, talked to several colleagues at EMEA Summit (I think also including you), escalated several times, but it did not help to speed-up the solution of the problem.BR

Hello Alexis,thanks. Next time, I'll try to do it the same way.I'm aware that there is a release every month, and we always install the updates, associated with a time-consuming packaging process, testing, rollout etc. It is only for one user (=me), but IT wants it that way.  To give me temp admin r...

Hello,in the "Manage" menu, you should be able to see which request(s) caused the error.