Can you give more insight into the problem?Which element is not structured as per dita rules ?

It should be available by default, make sure you are on the latest cloud release i.e. "June Release " - June 2023  Release Notes . -Pulkit N.

I hope you have created source and destination folders i.e "word files" and "w2d".Refer to Migrating Word Documents using AEM Guides If you are still getting issues, Take the help of Adobe support.

@Eric_Amble Few questions to understand better  Are you using UUID or Non-UUID AEM Guides?Are these conref broken or its just that they are not included in Map as topicref? -Pulkit Nagpal

@Pulkit_Jain_  Could you take up here ??

It seems your connection with FrameMaker Publishing Server isn't successful.You can check that in configManager (system/console/configMgr/com.adobe.fmdita.config.ConfigManager).-Pulkit Nagpal