THANK YOU, I will try your suggestions, as a first timer at this posting I found it rather intimidating, so I apologize for entering my question in the wrong category.  CHUCK

Trying to install FLASH, nothing works, error message is always the same "could not open install.log file".  Have been on this now for one full week nothing offered by Adobe, Microsoft, AT&Thas worked.  I ran a system search again this morning "NO flash or Shock is in any file on my windows system, ...