since ‎10-03-2016
‎10-12-2019
Mark_Frisbey
Level 1
Re: AEM Desktop app access issue when Apache authentication implemented on the AEM 6.3 author servers
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Mark_Frisbey

Mark_Frisbey
- Adobe Experience Manager Assets
Hi,Thank you for reaching out. AEM Desktop assumes that the authentication information that AEM needs comes in the form of a cookie. For example, in the out-of-the-box AEM quickstart there is a "login-token" cookie that the application uses to ensure requests to AEM are authenticated. The cookie name is unimportant, but the presence of some kind of login token cookie is.Does your setup behave in a similar manner, or does the authentication information live somewhere else (such as in an HTTP head...

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Re: AEM 6.2 Desktop App SSL issue
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Mark_Frisbey

Mark_Frisbey
- Adobe Experience Manager Assets
Thanks for the detail, Alex. When you originally said that all you saw was a white screen, were you seeing the "Loading..." image or was it completely blank?The DebugLogin option that you set essentially hides the loading image, so maybe the desktop app wasn't recognizing that your login page had loaded in the window.

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Re: AEM 6.2 Desktop App SSL issue
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Mark_Frisbey

Mark_Frisbey
- Adobe Experience Manager Assets
> Is it Internet Explorer instance, BTW? If so, which version?The window is using a .NET WebBrowser control that is emulating IE 10. So while it's not technically an embedded IE instance, you can consider it as if it were IE 10. I'd recommend verifying that the sign-in page renders correctly in a small IE 10 window. Are there scrollbars on the login window? Maybe the page is rendering but you just can't see the content.You're correct about /content/dam.json - the Windows version requests /conten...

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Re: AEM 6.2 Desktop App SSL issue
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Mark_Frisbey

Mark_Frisbey
- Adobe Experience Manager Assets
> Does it use some specific remote API or uses some local command line tool verifications?The backend uses Node.js to make HTTP requests. Specifically, it uses the request module. I'm not sure how the module verifies SSL internally, but hopefully that information should give you an idea of where to start looking.> My final goal is to find out whether AEM Desktop App can work with SSO enabled (SAML case) and have PoC for this caseAEM Desktop supports SSO - we have many customers using it. When yo...

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Re: AEM 6.2 Desktop App SSL issue
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Mark_Frisbey

Mark_Frisbey
- Adobe Experience Manager Assets
Hi Alex,Thank you for reaching out. As the error message states, the desktop app's backend is indicating that there is an issue in the SSL chain. Web browsers will often ignore these kinds of errors, but the desktop app uses more strict enforcement of SSL. I would highly recommend re-verifying the chain; there are websites available where you can input your host and it will do a deep analysis of the SSL and report any issues.As an alternate (less recommended) solution you can reduce how strictly...

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Re: AEM Desktop app
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Mark_Frisbey

Mark_Frisbey
- Adobe Experience Manager Assets
There currently isn't a way to get around the versioning behavior that you're seeing, other than to use a local temp storage like you said. The version information is disappearing because the original asset is deleted as part of the application's (i.e. AI, PS, InDD) save process.We're aware of the issue and are looking into alternatives, but it's still in the early phases and we don't have a concrete timeline for availability yet.Thanks!

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Re: AEM Desktop app
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Mark_Frisbey

Mark_Frisbey
- Adobe Experience Manager Assets
Hi,There shouldn't be any issues using the desktop app with AEM 6.1 SP1, other than you won't get the more info and checkin/checkout features like you noted.The only recommendation I have is that you keep your desktop app up to date. You can always find the latest version of the desktop app here: http://www.adobe.com/go/desktop-tools-for-aemThe version issue you described will vary depending on the application doing the saving and the operating system webdav client. We've encountered similar iss...

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Re: Connecting to AEM Assets with Companion App using non admin User
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Mark_Frisbey

Mark_Frisbey
- Adobe Experience Manager Assets
Hi Sid,If the user that you're trying to connect with doesn't have access to /content/dam, then you'll need to change the URL that the companion app is using to connect.For example, if the user only has access to /content/dam/geometrixx, then you would need to change the companion app's URL to something like http://localhost:4502/content/dam/geometrixx. How exactly you do that will differ depending on your OS, so if you need assistance changing the URL then feel free to let me know which operati...

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