Hi A Mail Transfer Agent (MTA), which handles Simple Mail Transfer Protocol (SMTP) traffic, has two responsibilities:To send mail from your users to an external MTA (another mail server)To receive mail from an external MTAUsually, MTA is hosted on a LAN network or on the same server as an applicatio...

Hi Li,Have you seen this?Email server setup Adobe Campaign does not support authenticated SMTP. You need to configure the MTA so that it accepts all traffic coming from the loopback.Jean-Serge Biron  Can share more details for this?Hope this helps!Amit

Hi Hillary,It looks like you have enabled this as a URL tracking in the email, "Not Tracked" for this URL in delivery.can you open generic query editor and look for trackingURL like below image and get all details for tagidusing a filter like below:I am sure you will be able to check this details he...

Hi,To solve your problem, you need to follow Three steps:1. Configure security zone in your server if it's not configured already:Server side configurations 2. You need to configure Security zone and add your organization IP address to allowed IP address.To Add and configure you Ip address in the se...

Link for message center documentation PDF: https://docs.campaign.adobe.com/doc/archives/en/610/message-center-v6.1-en.pdf

Hi Sr283,You will need to configure Message center control and execution environment. Follow the details listed here: https://docs.campaign.adobe.com/doc/AC6.1/en/WKF_Technical_workflows_Message_Center__Control_.htmlNeed to set an email/sms template to support defined soap envelope(Personalization d...

PS: use <img height='1' width='1' alt='' src='http://t1.links.eftours.com/r/?tagid=Open_TO01'/>or <img  src='http://t1.links.eftours.com/r/?tagid=Open_TO01'/>

Hi Hillary,Email clients doesn't support js so you have to use only,<img height='0' width='0' alt='' src='http://t1.links.eftours.com/r/?tagid=Open_TO01'/>Let me know if this doesn't work I have another solution.Regards,Amit

Hi Tumuzhuanjia,It seems you are getting exceptions when you are executing try block. It may happen because your Third party system(Subscriber) is not working or taking longer than expected and you are using a for loop in your try block to initiate the second request.I can't say with certainty what ...

Hi Hillary,Image-open tracking, as I describe above,  may work for many recipients, but it simply cannot be relied upon to work for every recipient. Even a single recipient that refuses to display images will not be counted or some clients may be problematic look below:Outlook — By default, images a...