Thanks Richard and Josh for your feedback. I'm part of the extended team that manages the KB and documentation for Adobe Analytics; if you tweet @AdobeMktgCare with specific questions on specific pages, I can make sure our doc team is aware of the gap and fill it pretty quick. Usually the turnaround...

Thanks for making your voice heard here. I am the Self Help/Community Manager for Adobe Analytics. Though I cannot attest to the reasoning behind Customer Care's increased hold times, I can provide you with some potential alternatives: Twitter: If you have a really quick question that can be answere...