since ‎05-05-2009
‎10-12-2019
mnew
Level 1
Some android phones have an issue with push - and how to fix it mnew - Adobe Experience Manager Mobile
We’ve recently learned about a push notification problem exhibited by some Android devices. This is not only affecting AEM Mobile apps, but many other apps too.On some devices, when an app is closed, background services the app uses can be shut down based on battery usage settings. The default setting for most apps (on these devices) is to be turned off in the background, ostensibly to save battery power. Since the service watching for push notifications for that app is not running, any push sen...
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Re: Push Notifications on Android are not working mnew - Adobe Experience Manager Mobile
Hi Andrei,Yes, I side loaded the app when I tested this out. Also, I'm in Canada too, and I've never heard of differences due to country anyways. I can't think of what else would be different that would cause this.Hopefully support will be able to help you.Mike
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Re: Push Notifications on Android are not working mnew - Adobe Experience Manager Mobile
Andrei,I have verified things are working on Adobe's side. I followed the steps below. Note the different steps in the Google part - our online docs will be updated to reflect these changes, hopefully soon.Let us know if you have any questions.--------------------------------------AppBuilderClick Project Settings and hit the Create button to create a new project. Enter minimal data in fields.Go to Content & Layouts and add an ArticleAdd the article to the "default" collection.Go to Apps and Crea...
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Re: Push Notifications on Android are not working mnew - Adobe Experience Manager Mobile
Hi Andrei,Thanks for bringing this to our attention. I'm going to look into to this and get back to you with what we find.It might be worth your while to open a ticket with Customer Care, just so this gets properly tracked.Mike
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Re: AEM Push Notifications mnew - Adobe Experience Manager
Not sure if you're still having this issue. I was out of the office, and didn't see the new posts...If you sent a push and nothing happened, one thing you could do is log into your Pushwoosh account and see if it actually sent it. Pushwoosh records every push sent, so you will see it successful, failed, or you won't see it, and that will indicate whether the problem is on the server or the device, hopefully. Mike
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Re: AEM Push Notifications mnew - Adobe Experience Manager
Hi Dylanr,It's tough to know what's going on based on your description, so I would start by asking whether you're on iOS or Android.If iOS, you can run the app in Xcode and you should get some logging on the console.If you're running Android, you can run "adb logcat | grep CONSOL" and then start the app in another shell; that should give you some good logging. If that doesn't give enough info, try it with just "adb logcat".Let us know how that works for you. My feeling is if the app is not start...
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