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andrei_k
andrei_k
Level 2
August 24, 2018

Push Notifications on Android are not working

  • August 24, 2018
  • 2 replies
  • 14823 views

Has anyone been successful at getting push notifications to work on Android?

The Adobe instructions seem to be out of date because Google has since switched from Google Developer Console to Firebase.

https://helpx.adobe.com/digital-publishing-solution/help/push-notifications.html#push-android

We followed the steps on Firebase to generate the "google-services.json" file and built the app with "Android Push Notifications" enabled in the AEM Mobile dashboard. We updated the Push Credentials in the AEM Mobile dashboard using the info from Firebase.

When we sent out test notifications, the status properties in AEM Mobile dashboard indicated that there were >0 Target Devices and >0 Devices Sent. However, none of our test devices received the notification. (We made sure the APK installed on our test devices have Push Notifications enabled.)

We noticed that in the Firebase console, during the process of "Adding Firebase to your Android App", there is a step called "Add Firebase SDK". I don't know how this can be applied to our AEM Mobile app. Also, Firebase provides a check if the app is communicating with their servers, which does not get validated for us.

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2 replies

mnew
Adobe Employee
mnewAdobe Employee
Adobe Employee
August 24, 2018

Hi Andrei,

Thanks for bringing this to our attention.  I'm going to look into to this and get back to you with what we find.

It might be worth your while to open a ticket with Customer Care, just so this gets properly tracked.

Mike

andrei_k
andrei_kAuthor
Level 2
August 24, 2018

Thank you, Mike. We have a ticket open for this as well. Looking forward to getting this to work.

mnew
Adobe Employee
mnewAdobe Employee
Adobe Employee
September 26, 2018

Hi Michael, the Adobe support team is still investigating this issue. They said that the Push Notifications are working fine on live apps (installed from the Play Store). However, they are not working for side loaded apps (development APK). In your description, it seems you didn't install the app through the Play Store and it still worked.

I'm very curious what could be different in your case. I followed your steps exactly as you outlined, trying with our existing app, as well as creating a brand new app from scratch. My method of installing the signed APK onto my devices was through Dropbox, but I don't think this should make any difference. I wonder if it could be because we are in Canada and not US?


Hi Andrei,

Yes, I side loaded the app when I tested this out.  Also, I'm in Canada too, and I've never heard of differences due to country anyways.  I can't think of what else would be different that would cause this.

Hopefully support will be able to help you.

Mike

S
Adobe Employee
SoundarKrAdobe Employee
Adobe Employee
September 20, 2018

Hey Andrei,

Did you get your issue resolved? we are also facing the same issue with Android app notifications.

We followed the same steps mentioned by Mike for implementation of push notifications.

Thanks.

andrei_k
andrei_kAuthor
Level 2
September 21, 2018

No, not yet resolved. I've tried to set this up many times and have not had any luck. An Adobe technical support consultant is looking at our APK build. I'll update you once we hear back. Please let me know if you find a solution as well.

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