I think it has something to do with having 2 accounts. Like I have a work account and a personal. I think there is some kind of authentication issue and the accounts are conflicting when I login. I finally got my personal account to go through on my phone randomly. Still no luck with my work account...

I've had the issue for over a week and a half now. And these are the responses I received from the helpdesk....臘‍♂️