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Best answer by learningNeverStops

Please drop an email to certif@adobe.com describing the issue. Mention your email ID as well. 

They should be able to resolve it.

11 replies

MayurSatav
Community Advisor and Adobe Champion
MayurSatavCommunity Advisor and Adobe Champion
Community Advisor and Adobe Champion
March 4, 2024

Hi @nivaz_sharmasa ,

 

Try https://www.certmetrics.com/adobe/ in incognito window, to see if a website is working properly and use the same email address you used when you signed up.

If it doesn't work, try this deeplink

    N
    NIVAZ_SHARMASAAuthor
    Level 2
    March 4, 2024

    Hi @mayursatav ,

     

    Thanks!

     

    Yes. I tried everything and nothing worked. Even 3 different machines, phone browsers, chrome/edge, and 3 different people tried. Seems like the site is down.

    Thanks & Regards,

    Nivaz Sharma

      MayurSatav
      Community Advisor and Adobe Champion
      MayurSatavCommunity Advisor and Adobe Champion
      Community Advisor and Adobe Champion
      March 4, 2024

      I just tried the site is working fine for me. You can try with different account.

        EstebanBustamante
        Community Advisor and Adobe Champion
        EstebanBustamanteCommunity Advisor and Adobe Champion
        Community Advisor and Adobe Champion
        March 4, 2024

        Usually, this happens when cookies or cache are messed up. You can flush your cache along with cookies, or simply try in a new incognito window (or a different browser).

        Hope this helps

        Esteban Bustamante
          N
          NIVAZ_SHARMASAAuthor
          Level 2
          March 4, 2024

          Hi @estebanbustamante ,

          Thanks!

          Yes. I tried everything and nothing worked. Even 3 different machines, phone browsers, chrome/edge, and 3 different people tried. Seems like the site is down.

          Thanks & Regards,

          Nivaz Sharma

           

            EstebanBustamante
            Community Advisor and Adobe Champion
            EstebanBustamanteCommunity Advisor and Adobe Champion
            Community Advisor and Adobe Champion
            March 4, 2024

            You are correct, I cannot log in right now either. There should be something wrong with the page. Just give it a couple of hours, and it will be back.


            Thanks

            Esteban Bustamante
              A
              Anonymous
              April 26, 2024

              I am facing the same. Please let me know if you find the solution

                EstebanBustamante
                Community Advisor and Adobe Champion
                EstebanBustamanteCommunity Advisor and Adobe Champion
                Community Advisor and Adobe Champion
                May 2, 2024

                Can you confirm which URL you are trying to access? 
                I am accessing:  https://www.certmetrics.com/adobe/ without issues:

                Please make sure you don't have any network issues like a firewall or something that maybe blocking any pages. 


                Hope this helps

                 

                 

                Esteban Bustamante
                  A
                  ArtUsenko
                  Level 2
                  May 2, 2024

                  Hello @estebanbustamante 

                  I tried to get access by link - https://www.certmetrics.com/adobe/

                  As the result, I can see a blank page.


                  Also, I tried to use this link - https://auth.services.adobe.com/
                  As the result I can see:

                   

                   
                  But, if I tried to log in on adobe.com - I don't have any issues.


                  Best regards, 
                  Artem Usenko
                   
                   
                   
                   
                   
                    supriya-hande
                    supriya-hande
                    Level 4
                    May 3, 2024

                    @nivaz_sharmasa same happening with me as well and my team mate also. Is this resolved? This is blocking us while scheduling certification exam.

                      L
                      learningNeverStopsAccepted solution
                      Level 2
                      May 3, 2024

                      Please drop an email to certif@adobe.com describing the issue. Mention your email ID as well. 

                      They should be able to resolve it.

                        charles-patterson-88
                        charles-patterson-88
                        Level 1
                        May 6, 2024

                        I've had the issue for over a week and a half now. And these are the responses I received from the helpdesk....🤦🏼‍♂

                          aanchal-sikka
                          Community Advisor
                          aanchal-sikkaCommunity Advisor
                          Community Advisor
                          May 6, 2024

                          Thanks for sharing @charles-patterson-88 

                          Aanchal Sikka
                            charles-patterson-88
                            charles-patterson-88
                            Level 1
                            May 7, 2024

                            I think it has something to do with having 2 accounts. Like I have a work account and a personal. I think there is some kind of authentication issue and the accounts are conflicting when I login. I finally got my personal account to go through on my phone randomly. Still no luck with my work account though on my computer or phone. It caught me off guard when the page loaded on my phone and sure enough when I logged out and tried my work account it didn't work, and then my personal account wouldn't even show back up.

                              Natali_teplit1
                              Natali_teplit1
                              Level 2
                              May 10, 2024

                              We are also still having this issue - support has not been able to help we've emailed a few times. Hoping there will be a resolution soon, open to any suggestions on how this can be resolved as a couple coworkers are trying to get certified. Thank you!

                                D
                                Dave-Silva-1
                                May 10, 2024

                                Same issue here!

                                I was informed it is a known issue last week -- hoping it can get fixed ASAP.

                                  A
                                  Anonymous
                                  May 13, 2024

                                  Finally, this issue is resolved by Adobe team!

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