Thanks so much

Got you! So I've just ticked the box 'assigned to' in the queue details and done a test form and it comes through as 'assignments' right? This is what I was looking for It makes sense now. Sorry if I was confusing it and thanks for your help! Screenshot attached. 

I don't see where in the queue topic there is an option to have a specific person? screenshot attached.  

ok but then what's the difference between having a 'assigned to' on the request creation and actually assigning a person at the top right bar (in between % complete and planned completion date?)

thanks Madalyn - but this doesn't go into the request form, this is only an action showing in the request details after the request has been submitted? 

Thanks Richard. I also have a report for each team which shows new requests coming through but that's why I'm looking for a field in the request form that will allow a worker to be notified/ and assigned (rather than doing it after the request has been submitted).  

Hi Madalyn, Thanks for your response. I don't believe the first suggestion with the routing on the queue topics will work as the idea is the requests should go to several different individuals each request rather than a team and a routing route can only go to 1 assignee or a team, right? I can't fin...

hmm, this filter seems to remove all the tasks  

Woops - thanks Rich! I thought it could be pulled from the plan hours, so the root is from the duration?

I'm sure this is basic but what am I missing - what is the link between tasks from the project pulling into the workload balancer? I have 4 tasks assigned to a worker but only 3 of the tasks show up in the workload balancer. What is the link that creates or causes this? Screenshts attachedThank you!