The customer is reporting that:"My Adobe Standard (not Adobe Reader) will not open your 2024 updated pdf. documents that can be retrieved online... Whenever I try to open these document Adobe gives me the Error Message, “There was an error opening this document.  Acrobat cannot decrypt this document...

We have received some complaints that end users with Adobe Standard are unable to open forms. The forms are extended for Reader and open just fine in Acrobat Pro and Reader.

Hi there - I have yet another accessibility issue for you:We are getting forms ready to comply w Federal DOJ new rule requiring "state and local governments with a population of 50,000 or more to comply with the Web Content Accessibility Guidelines 2.1 Level AA (“WCAG 2.1 AA”) by April 24, 2026" (se...

Right, and they change at least twice a year, so that is a no-go. Does Adobe really only offer the full bells-and-whistles CRM model? If we were somehow able to get money for that, would it be possible to skip all the add-ons and simply continue to maintain our forms the way we have so far? 

Hi there -We currently have AEM Designer on prem (local installs) and love it for maintaining 1500+ forms that are mandated for use statewide. We have NO need or desire to publish thru an AEM site and will NOT need to collect customer responses in at least the medium future. We simply want to design...

And, indeed, if you remove the hyperlink, Read Out Loud functions exactly as intended - see attached file

Also, please specify what "list item is not tagged properly" means - how are we supposed to tag it if not as a list item?

We have purchased, at substantial cost, a solution - AEM Designer - that claims to perform specific tasks, including generating accessibility tags from an appropriately structured document. Test1 is, as you mention, created in Designer. The problematic section is structured as a List with List Items...

I don't know what you mean by the ".xci" file. As mentioned we use desktop version 6.5.17. We are not on Creative Cloud - it is a stand-alone desktop version of AEM. Does that make sense? I have a strong suspicion that the issue is connected to the link issue as well - see post at https://experience...

Hey Adobe - I do not have the required rights to open a ticket. To us, this is an enormous issue. Can someone please help get some traction on this? Do we think this issue may be related to links?