Hi Madalyn,  If I understand "age" (text mode: howOld), this shows the total life span of the Request, entryDate to $$TODAY, not entryDate to convertedOpTaskEntryDate. I could be total off here though, which I will fully admit could be the case.   

Hi,  Yes, this is in the Setup > Emai > Notification area of your instance. You'll want to look for Requests I Have Made > A document is changed or uploaded on an issue for which I am the primary contact. Be warned, this is a system-wide, or group-wide setting. And only notifies the user that submit...

Hi Amy,  Unfortunately, you cannot sort an expression column in a report. The reason for this is, you are creating the data as you pull the report and therefore are not pointing to data that already exist. To achieve what you want, you will want to create the expression as a calculated field in a cu...

These are all good suggestions.  There is another approach that could be useful, depending on your workflow and system setup. Leverage Topic Groups and Queue Topics in you Request Queue Project. It can provide an opportunity to show one request form on the front end to users while managing and break...

That's great! When I originally added the text expression, I think I had the "%" on the wrong side of the 2nd closed parenthesis. It should be accurate now. You can copy the code as it is now and it should show the percent in the results.  

Hi khryc,  If I understand your question and the example you showed, you want to see how much of the Planned hours you used when a project is complete. Is that correct? You could write text mode as the following. displayname=Act vs Pln Hours %valueexpression=CONCAT(ROUND(DIV({actualWorkRequired},{wo...

Pravin,    It's my understanding that you can't do what you're asking directly from within the system. However, if your concern is that the client will reach out to your support team members directly, you could consider creating an alias for each support team user. i.e. First Name: Support Team, Las...

Hi Monique. Unfortunately, WF sees the Entry Date as a system-generated field. Which means it's applied at the time the Issue was created and baked in. Although, it's my understanding that if you leave the column for Entry Date blank on your Kick Start, it should have auto-generated for the day the ...