No, these rarely get converted to projects, they are just worked as issues. Thanks! Dagan Peterson Mountain West Farm Bureau MIC

The request is just being assigned to the team. Here is a quick breakdown of the routing: 1. end user submits Request to IT Service Desk 2. Service desk can't solve issue, moves the issue from a service desk request queue to a Triage Project (still as an issue with custom forms attached) 3. IT Servi...

Okay that makes sense! Just out of curiosity, do you ever run into any issues with showing original estimated planned hours vs new planned hours if you have to change it? I know another, sort of off topic, discussion we've had as a PMO has to do with trying to estimate work more accurately. I'm thin...

Thank you all for keeping this updated - I was having the same problem and was spending hours searching through all the training material thinking I had done something wrong in setup. I should have known to check the discussions first ;) I will continue with the Legacy version for now. Thanks! Dagan...

Anthony, thank you! I knew there had to just be something I was missing and it was right there in front of me the whole time. My grid was showing projected, and not planned. When I changed it to planned it showed me exactly what I thought it should show. Thanks so much! And thanks for the tip on the...

Can you tell me what the difference between "setWork" snd "setWorkRequired" is? Dagan Peterson Mountain West Farm Bureau MIC