Thanks Doug for this insight! This is good to know as we continue pushing forward on SLAs. I'm curious about your dashboards. Do you have different dashboards per role (manager, team member, client/stakeholder)? What reports are on those dashboards? Thanks, Denver Denver Lemont Cardinal Health

Hey Doug, Our teams are in the process of developing and rolling out SLAs. We are taking more of a "Commit Date" approach. In our SLAs there will be two key sections 1) project tiering and 2) project timelines. Tiering: We will categorize all of our project by tiers which are defined by the project'...