With so much (good) activity from the community it is difficult to wade through all of the results. We need to have an option to view search results by thread, which will make use of the content more efficient

Please restrict the ability to add to request queues to Admins only. In large organizations, where there are many users with Plan licenses, it is easy for superfluous queues to be added.

As an Admin, you have to constantly bounce between Queue Topics and Routing Rules when setting up Request Queues. This becomes exceedingly confusing and laborious when setting up new request queue structures for large, diversified teams. It would be good to be able to look at the entire set up in o...

This would be a huge beneficial! In addition to all of the reasons above, we could use this as there is no version control when forms are updated.

Would love this feature as well. We should take advantage of information already in WF rather than having someone enter it in again. Capturing this in a text field will quickly lead to dirty data (yikes!). Agree to being able to add this field to a Custom form with filters (company, group, team...

Agree!