Your achievements

Level 1

0% to

Level 2

Tip /
Sign in

Sign in to Community

to gain points, level up, and earn exciting badges like the new
Bedrock Mission!

Learn more

View all

Sign in to view all badges

Request Queue Topic Groups & Queue Topics

Avatar

Level 4

11-04-2018

As an Admin, you have to constantly bounce between Queue Topics and Routing Rules when setting up Request Queues. This becomes exceedingly confusing and laborious when setting up new request queue structures for large, diversified teams.

It would be good to be able to look at the entire set up in one view. For example, a view with columns that displayed Queue Topic, Routing Rule Name, Default Team, Default Assignee, Route to Project and Custom Forms Names (that are attached). Ideally, this view would be in the Queue Setup, but if not, being able to pull a report with this detail would also help. It would also be good for auditing purposes once a queue has been set up

1 Comment