@Matthew Broschinsky‚ I really appreciate this advice! We have approval workflows and routing rules in place, as was suggested above, but the new status would be a great solution for us. It seems like a much simpler way to communicate back to the requester and obtain the missing information. Thank ...

Thank you all for the chat today! I am curious whether there is a way to "Approve" or "Reject" an incoming Request/Issue. As a Traffic Manager, I often receive requests that don't include all details, specs, etc. and would like to be able to "Reject" the request and notify the requester that more in...