Need the ability to rename categories for our requesters different from what we call those categories in our reporting for internal purposes (because sometime corporate lingo doesn't mean anything to our customer). Would resolve if we have two labels for field titles: one that the end-users sees whe...

Would additionally like to see this tool-tip 'hover' functionality apply to items within any given drop-down menu item.

Ability to adding urgency to notifications based on time frame (i.e. flag as urgent if needed in a couple of hours, etc.)

To prevent users from selecting date or time options that are truly not options, we need the ability to lock-down what specified date/time ranges are available from which a requester can select as they pertain to specific services. (Example: if a requested service is known to take 3 days minimum, th...

For reporting purposes, would like the ability to merge values within the fields - there is no merge functionality now (Recommendation from Workfront is to use a name that is versatile enough to use across multiple forms - OR - use fields we can concatenate with a calculated field, but this isn’t pr...