Every time I call into Workfront Customer Support, I receive a survey from them. I called to ask what they used and they told me it wasn't integrated with Workfront, but the product is from Nicereply.com. They are a company out of Bratislava Slovakia.

Workfront would be a better product as a Service Desk tool if a customer satisfaction survey could be sent to the originator of an issue. The Survey would ask a certain # of questions that could then be inserted into our database, allowing us to gauge how well our Service Desk was performing.

When creating an Issue / Request, there is an option to assign a Team. Once that Team is assigned there is no way to change that team or add another team. There should be a way to change our mind about what team we want to assign and whether or not we want to add another team. This functionality is ...

This needs to happen.

Yes. The new tools which were planned to replace the legacy resource planning are WHOLLY INADEQUATE

Thanks for your input. I honestly never thought anyone would respond so I didnt look until now. I just created a project set up in a Story / Task hierarchy and saved it as XML. I created a team in Workfront and assigned the team as a resource. It actually worked. What DIDNT work was my assignment of...

Currently there is no feature to allow uploading a backlog, therefore all entries are typed 1 at a time. Whereas there is a utility to import a project from and XML rendering of a Microsoft Powerpoint Deck, there is no similar way to upload into the Agile tool(s). When will this needed and relevant ...

It would be very beneficial to create an upload mechanism to bring backlog items into a project. Currently one can import an xml rendering of a project into the traditional waterfall project type, but the process of adding stories, and tasks (features / epics / etc) is one at a time and is very cumb...

In the beginning this was hard to imagine that it would not be fixed because YES this is a bug. But considering that MOST suggestions and comments provided wind up with a "Not Planned" status, one can only come to the conclusion that Workfront is not posting this as a way to fix their buggy code, th...

In case it isn’t obvious they do allow points to be counted as x hours but since Agile was an add on to Workfront instead of a core feature they are not faithful to the principles of Agile Development