Ah! Got it. I can see how that would be an issue! Do you have Fusion already? We are only using the native SSO field mapping in Workfront Setup - so no two-way interaction there. I don't know, but I think that you would be able to set up an event so that it is triggered upon a user's AD info being c...

Hey @Skye Hansen , we use Azure Active Directory for Workfront authentication. We don't pull over manager-team relationships right now, so I can't speak to that. We do pull over Cost Center so we can easily charge CapEx and non-CapEx time to the proper accounts for each team - we insert that into th...

Sure thing - I had to install the app in a Jira instance and start playing with it before I really understood it. Fusion is pricy, for sure. As a workaround, you could create Workfront teams for each Jira project that you want to route to. The app appears to really be pointed at sending work to Ji...

@Kevin Quosig , I think this is a good question for this thread. The Workfront for Jira app does have that limitation: one team/user in Workfront to one Jira project. Once you add a user, you cannot add that user again (see screenshot). This was one of the main reasons why we ended up investing in F...

Up-voted the solution here: "https://support.workfront.com/hc/en-us/community/posts/115001218447-autonumber-field-docket-numbers">https://support.workfront.com/hc/en-us/community/posts/115001218447-autonumber-field-docket-numbers Looks like it's hit critical mass and will be decided upon by Workfr...

Good luck! You can definitely have the custom form's calculation changed. Your consultant probably used "DATEDIFF" and some other time variable, mashing them together. Replacing "DATEDIFF" with "WEEKDAYDIFF" may be all that is required. Greg Troester CHG Healthcare Services, Inc.

Actually, try this: Create a new field that reports only the date when your Production Team was assigned Then create the WEEKDAYDIFF as a Custom Form Field Pull your new Custom Form Field into the view So your WEEKDAYDIFF formula may look like this: WEEKDAYDIFF(Production Team Assignment...

Hmmm... I think you're on the right track with the WEEKDAYDIFF operation, but where I run into a roadblock is in pulling info on when an Issue was given a resolving object. I started with a simple WEEKDAYDIFF formula: WEEKDAYDIFF(Entry Date, ) The second date should be some data point of when the re...

Posting this to the discussion - I sent Lucas this note: Lucas-- Have you been able to work out a way to import custom form data, as well? I'm wondering if there is a way to add columns of form data to the kick-start sheet. As I review the worksheet, we will be able to get a lot of our JIRA data int...

Thanks Doug. Greg