I vote to combine them. Either suggested day works for me. Felicia Browell FedEx Ground Documentation Specialist Certified Knowledge Manager

Can we please get the "Name" field reverted to "Subject" - or as others have already suggested "Request Name" or "Request Title"? Most requests we are getting today have the submitter's name in that "Name" field! Lots of rework - this has become my whole day's work, instead of actual work. Felicia B...

I agree. Bold line makes it much easier to keep track of parent tasks.

Situation: A worker marks a request "Closed" but the requester wants more work on it. The worker does not see the additional comment in their My Work tab. Even comments won't trigger it to show again in My Work, although a separate email is sent in my workplace showing the comment. In our case, the ...