Tony: I know it's been a while, but did this work for you without having to update that setting every time? I have a new staff member who now has this issue. I was able to update the setting to give them resolve permission on that specific group, but I don't see this setting available to set at the ...

Katherine - thank you for the suggestion! Reporting back to say I found the offender. In the Queue Setup, I had set it to grant View Access instead of Contribute Access (allowing access to the Custom Form). Once corrected, it appeared. I think I mistakenly thought this setting (screenshot below) was...

I have a rudimentary problem and I'm blanking on the solution - can anyone help? I created a new queue and a custom form to capture information for the associated request type. But, the form isn't displaying for work and plan users on the request. (Below - screenshot of the custom form as it appears...