Hello, I was trying to create a 'past due' indicator field when issues are past due for reporting purposes. I created the field and it works fine but it was bugging me that closed issues would still show the 'past due' status. I wanted to have that go away once an issue has a status of closed. I put...

I'm not sure this helps what you are trying to do at all but I am able to display the queue topic names in my reporting. The hierarchy I am familiar with from top down is the following. (1) parent topic group (2) topic group (3) queue topic name I never seemed to be able to get the middle value (top...