I also add the following: setStatus (ie NEW, INP, CLS, etc) setAssignedToID setCategoryID I don't use setWork, so I don't think it's required. I think it means Planned Hours, but in minute format (for 1 hour, you have to put 60) Make sure isNew starts with a lowercase letter (as well as the other fi...

Yeah, we would also like that functionality as well ...to be able to route it directly to the manager. Right now only Team and Individual person are possibilities. I'll have to see if there is an Idea Exchange request open for this, then we can vote on it.

We have an approval set up which is attached to any new issue. For us, we have the approval assigned to a team, which his composed of all the managers/leads. Alternatively, you can have the request routed to the Primary Contact's manager, as seen below. This assumes that you have the "reports to" fi...

For actual task hours, you'll have to add a sheet called HOUR Hour. To get an example of the fields you'll need (which include project id, task id, owner id, etc, go Setup -> System -> Kick-Starts -> Export Data and download the Hour spreadsheet. Adina Pierce Cisco

I know this is an old post, but has anyone figured out how to do this yet? I tried adding the styledef to the grouping (I got the code from the detail view) but of course it doesn't do anything. I only need one grouping out of all of them to have red text. group.0.linkedname=direct group.0.namekey=C...

With a user kickstart, you can only add new users, you can't update existing ones. Adina Pierce Cisco

I did some playing around with reports, and the only way I found to report on billed hours was to do an Hour report, and filter by billing record -> billing date. I grouped by project name, and then I added "billed revenue" as one of the fields, summarized by Average. I haven't gotten to this point ...

Good news! I'm planning to record the webinar on February 1st (privately) and then it will be made available for distribution soon after that. Adina

There is a report type called "Parameter Group" which is a list of Sections.

I always enjoy a Friday challenge =). 1. Create a Parameter report 2. Under Report Settings -> Report Prompts, choose 'Parameter > Name' 3. Create a new column with the following text displayname=Form Options listdelimiter= listmethod=nested(parameterOptions).lists textmode=true type=iterate valuefi...