TB3dock

AEM cloud - Fixed IP is in the wrong region, so calls are taking 10x longer. - Adobe Experience Manager 25-04-2022

Our AEM CMS cloud environments are in Europe. Our backend systems (for login, may payment, purchase etc) are also in Europe. Unfortunately, Adobe dont give fixed egress IPs by default, and fixed IPs are required for our AEM instances to communicate to our various backend APIs (they have to be whitelisted). We have to request fixed IPs for each env, each time they are rebuilt. The fixed IP they give us is a single USA IP. The non fixed IPs are from Europe, but they change every day. We noticed th...

Is there a better way than log.error to log events to prod cloud env? - Adobe Experience Manager 06-04-2022

We frequently need to log something (e.g. audit or unusual events, or just something we want to keep track of) on the production instance. However, the only log level available on prod is log.error. So we use log.error for general logging on production. This has the unfortunate side effect that we cant search for errors in the prod logs, as there are a lot of non errors in there. Any better suggestions?

Re: Adobe changed the java version on our production cloud AEM to a known buggy version on monday at 12:30 without telling us, and took down all our production sites. - Adobe Experience Manager 05-04-2022

We did. This did not help. If one of our tech ops team had done this, or a supplier, they would be fired.

Re: how to find out what version of java is running on cloud AEM? - Adobe Experience Manager 05-04-2022

Adobe admitted that they updated production to oracle java 11.0.14 which has a well documented and already fixed P1 bug. This took down our sites for around 10 hours as we did not know where the problem came from. We hotfixed our prod env by downgrading http requests to http 1.1. We could not reproduce in our dev cloud envs as adobe updated prod before they updated dev. They updated dev 2 days later to the same broken version of java. In our industry, 10 hours of down time can cost anything from...

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Adobe changed the java version on our production cloud AEM to a known buggy version on monday at 12:30 without telling us, and took down all our production sites. - Adobe Experience Manager 30-03-2022

JDK 11.0.14 has a well known major P1 bug where it incorrectly inserts both host and authority header with http 2.0 requests, causing http 400 malformed exception responses when hitting nginx and other API providers (notably google) This is the bug in 11.0.14:https://bugs.java.com/bugdatabase/view_bug.do?bug_id=8218546https://access.redhat.com/errata/RHBA-2022:0733It has been patched some time ago in 11.0.14.1 On monday 28th March 2022 at 12:30, adobe changed the java version to the unpatched 11...

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Re: how to find out what version of java is running on cloud AEM? - Adobe Experience Manager 30-03-2022

also: https://access.redhat.com/errata/RHBA-2022:0733

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Re: how to find out what version of java is running on cloud AEM? - Adobe Experience Manager 30-03-2022

https://access.redhat.com/documentation/en-us/openjdk/11/pdf/release_notes_for_openjdk_11.0.14/openjdk-11-release_notes_for_openjdk_11.0.14-en-us.pdf What we are seeing from AEM cloud is its incorrectly setting both host and authority headers, which is a major bug only present in open JDK 11.0.14. Because it sets both headers, when our servlets try to call an api with nginx in front of it, nginx responds with 400 due to malformed request. This has caused us significant downtime. Adobe should be ...

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Re: how to find out what version of java is running on cloud AEM? - Adobe Experience Manager 29-03-2022

Hi, thanks for the reply, but we need to know exactly which version 11 is being used. e.g. oracle or openjdk. 11.0.10 or 11.0.14 etc. This is because our site went down for some time, and the only explanation is that Adobe are using 11.0.14 openJDK, which has a known bug. However, Adobe should be using Oracle JAva, which is more reliable.

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how to find out what version of java is running on cloud AEM? - Adobe Experience Manager 28-03-2022

Since launching our sites a year ago, we have suffered constant issues with calling APIs and 3rd parties from servlets. This includes GOAWAY being randomly received, to invalid headers being appended and different Envs having different java http request characteristics with the same code. Is there any way to find out what version of Java is running on a particular env? There doesn't seem to be anything in cloud manager or dev console. We have seen for example that openjdk 11.0.14 has some issues...

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Where are AEM cloud servers physically located? - Adobe Experience Manager 23-03-2022

licencing means we are restricted when we can host sites. (country and state)Where can we find the list of regions and locations Adobe offers for its cloud service?Can the primary location be chosen?

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