since ‎14-05-2019
‎10-12-2019
akshaya50588739
Level 2
Re: Track Bookings Modified Offline
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akshaya50588739

akshaya50588739
- Adobe Analytics
Thank you for your detailed thoughts ! That totally makes sense.

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Track Bookings Modified Offline
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akshaya50588739

akshaya50588739
- Adobe Analytics
Hello,I am running Adobe Analytics on a hotel booking site and we successfully track reservations. However, we do not have the option to track modified bookings on the site and in order to modify a booking user has to carry it out by calling our helpline numbers offline. We want to bulk import our modified bookings every day in adobe and reflect our revenue. Is it possible to that in Adobe and if yes how can i achieve it ? (detailed steps would be really helpful here). Also, I read a post about ...

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Re: TransactionID Duplication Issue
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akshaya50588739

akshaya50588739
- Adobe Analytics
Thank you for your insights ! I will check that

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Re: TransactionID Duplication Issue
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akshaya50588739

akshaya50588739
- Adobe Analytics
Hello Andrey,Thank you for your response. Yes the TransactionID recording is enabled for the reporting suite. No its mostly issues with eVars firing on confirmation page reporting bad data. Most of these eVars also have expiration set to visit, which I assume should be set to the purchase event. I cannot share a beacon of the request or url as its behind vpn i can just access reporting side. Do you suspect in above scenario that a email address getting associated with another booking id might be...

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TransactionID Duplication Issue
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akshaya50588739

akshaya50588739
- Adobe Analytics
On the booking confirmation page, I am using one eVar to set to the transactionID and another eVar that's set to user-email both via data-layer and populating correctly. The expiration of transactionID eVar is set to 'Visit' and expiration of user-email eVar is set to 'Never'. When analyzing my reporting in adobe, I came across this data discrepancy. I noticed that for a single transactionID 2 bookings were being reported which should not be the case. So I broke down my transactionID with user-e...

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Re: PurchaseID Duplication Issue
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akshaya50588739

akshaya50588739
- Adobe Analytics
Thanks much again Blaine. Inorder to get the raw data feed and post eVar127 data would I need to contact client care or can it be done internally via adobe reporting ? Also you mean that this same value of eVar127 might be persisted across these 3 bookings right ? But the worrying part here is that these 3 bookings were made in different years, so for eVar127 to persist so long for these 3 different bookings seems very difficult.

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Re: PurchaseID set with Timestamp Issue
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akshaya50588739

akshaya50588739
- Adobe Analytics
Thanks a lot Blaine for your insights. When you mention 'my concern would be the exclusion of legitimate orders occurring the same day with the current format' can you elaborate a bit more on that on what might you think that's the issue here. Also an important finding, I just verified that after I make a booking and land on confirmation page, there is no way i can view the confirmation page again. Once Im logged out I can only view the reservation details and if I try to copy paste the confirma...

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Re: PurchaseID Duplication Issue
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akshaya50588739

akshaya50588739
- Adobe Analytics
Also Blaine, can you provide more context when you mention 'post' column ? I am not aware of that terminology. Thanks !

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Re: PurchaseID Duplication Issue
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akshaya50588739

akshaya50588739
- Adobe Analytics
Thanks a lot Blaine, I actually looked into the persistence issue and noticed that the eVar above and various other such eVars has an expiry at 'visit' level. I suppose their expiration should be set at 'purchase' success event right ? Also, would setting these eVars to 'visit' level expiry may be the issue here ? Also, along the same lines I have documented another issue, would love to hear your thoughts on that as well. Question URL - PurchaseID set with Timestamp Issue

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PurchaseID set with Timestamp Issue
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akshaya50588739

akshaya50588739
- Adobe Analytics
Hello,We are having a lot of transactions on the site, so for this reason we are re-cycling our booking confirmation numbers/ order id numbers on the confirmation screen which is set into our purchaseID . Since we are re-using our booking confirmation number, in order to make our purchaseID unique we are adding timestamp to our purchaseID variable using pipe delimeter. So formula looks like:purchaseID = order_id + '|' + timestamp (current date).My concern here is, let's say I make a booking toda...

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PurchaseID Duplication Issue
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akshaya50588739

akshaya50588739
- Adobe Analytics
Hello,I am noticing that the eVar that i use to send the transaction ID is getting duplicated along with metrics such as bookings and revenue. And I am setting this same transaction ID in my purchaseID variable on confirmation screen along with purchase event. From what I have read is setting purchaseID on confirmation provides serialization and orders are not counted multiple times even when the page is refreshed. But I created a report in my workspace to view my eVar reports that captures the ...

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