Thank you again for your feedback and patience.Let me answer the last
point.(Not sure if you want to rebuild the UI for the customer care
agents in AEM as well ...)ANS: Yes, this is what is in current
discussions to re-build all UI functions/features of current CRM in AEM,
and all customer care agents will be accessing AEM application rather
than current CRM.
That's absolutely right Jörg.We are not going to replace CRM, but the
existing CRM will be residing as backend application, while a new
frontend ( in the current context AEM) will provide the UI capabilities
to customer care agents. And at the same time, the same AEM shall
provide omni-channel experience to our customer through our corporate
website as well as the mobile app.So here, can we think of AEM to build
all CRM functionalities (although actual processing shall happen in the
actual CRM) ...
Hi All,We are in the process of initiating a new digital enablement
project, which aims to give intuitive digital experience and
omni-channel experience to our customers. We are evaluating couple of
products to transform our existing employee facing applications and
corporate portal, mobile app (used by customers).I am just wondering
whether AEM is the best option to replace our existing on-premise CRM
application GUI?Whether AEM has all the features an employee facing
application expected to ha...