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VamC
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Re: Can any one use Adobe Experience Manager as employee facing application? - Adobe Experience Manager 09-11-2018
Thank you again for your feedback and patience.Let me answer the last point.(Not sure if you want to rebuild the UI for the customer care agents in AEM as well ...)ANS: Yes, this is what is in current discussions to re-build all UI functions/features of current CRM in AEM, and all customer care agents will be accessing AEM application rather than current CRM.

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Re: Can any one use Adobe Experience Manager as employee facing application? - Adobe Experience Manager 09-11-2018
That's absolutely right Jörg.We are not going to replace CRM, but the existing CRM will be residing as backend application, while a new frontend ( in the current context AEM) will provide the UI capabilities to customer care agents. And at the same time, the same AEM shall provide omni-channel experience to our customer through our corporate website as well as the mobile app.So here, can we think of AEM to build all CRM functionalities (although actual processing shall happen in the actual CRM) ...

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Can any one use Adobe Experience Manager as employee facing application? - Adobe Experience Manager 09-11-2018
Hi All,We are in the process of initiating a new digital enablement project, which aims to give intuitive digital experience and omni-channel experience to our customers. We are evaluating couple of products to transform our existing employee facing applications and corporate portal, mobile app (used by customers).I am just wondering whether AEM is the best option to replace our existing on-premise CRM application GUI?Whether AEM has all the features an employee facing application expected to ha...

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