Thank you again for your feedback and patience.Let me answer the last point.(Not sure if you want to rebuild the UI for the customer care agents in AEM as well ...)ANS: Yes, this is what is in current discussions to re-build all UI functions/features of current CRM in AEM, and all customer care agen...

That's absolutely right Jörg.We are not going to replace CRM, but the existing CRM will be residing as backend application, while a new frontend ( in the current context AEM) will provide the UI capabilities to customer care agents.  And at the same time, the same AEM shall provide omni-channel expe...

Hi All,We are in the process of initiating a new digital enablement project, which aims to give intuitive digital experience and omni-channel experience to our customers. We are evaluating couple of products to transform our existing employee facing applications and corporate portal, mobile app (use...