I've also found using a text editor with color helps too, as it lets you keep the closing parens straight after assembly. I keep an offline file where I store the more complicated calculations and nested checks for later reference and re-editing. I miss Filemaker's CASE function and it's general cal...

I should note for anyone who uses layout templates and New Request is NOT in the first tab position under the Requests (issues) global nav. We have a request dashboard as the first tab and the New Request as the second tab, for example. If you move the New Request button from the first position, the...

You can create a project with nothing else in it but a request queue; we like to think of it as a "master queue." In our case, requesters use that queue to create a request (aka "Issue") and have set-up permissions, layout templates, and dashboards that limit what the requester can see to just their...

I'm not bashful about submitting online tickets. I think some not insignificant portion of the support team probably knows who I am. 

Known bug over the last couple of days, was resolved this morning (at least for us) by a hotfix.

Document at link requires some specific level of permissions; can't access.

Etienne, It sounds like #1 above is basically a "revert" to the previous behavior? If so, when is that likely to transpire? Planners got annoyed enough about the old behavior, this new one folks are going to find maddening.

Thanks for the head's up; plan to alert the other admins.

We route all Issues (Requests) from our request queue (stand along project containing just the queue) to Teams. Then the teams are responsible for deciding who works on it and becomes the owner, converting the Issue to a Project (or a Task on an existing Project).

I'd wait and see where Andrzej is going with his questions‚Ķhe might know something pertinent (and easier!). Our firewall is fairly draconian/strict so I always approach security issues from that point of view. What's locked down for us might not be how it's locked-down for you. 