Hi Buster,  I think control groups can be pulled from deliverOperation table - [operation/controlGroup] will be the link to pull from delivery schema.  Thanks,Adithya

Hi Greeshma, May be check if you are getting data retrieval for the current dates.. If yes then i believe the heat map is not holding the data for dates beyond certain reach.

 Hi Greeshma,  Please check the weblogs once you click this report.  Also see if there are any long running campaigns or workflows are pending for executions. Thanks,Adithya

Hi Greeshma, May be I am not too sure of this cache file that you are referring here, but ideally all the temporary files will be stored in /tmp/ folder as i am aware of. Hope the link can be of any useful to you :- https://experienceleague.adobe.com/docs/campaign-classic/using/monitoring-campaign-c...

Hi Greeshma, may be you are referring to instance local cache clearing from the File in the tool bar, if not are you referring to the clearing the temporary or the orphan files or data from the server?

Hi Saikat,  We faced this issue for one of our projects - if we have stage tables getting created and the tables are not purging the way we are seeing and getting pilled up will timeout in the database updates.  So, it is good to check from the backend (database) if you have the same number of table...

Hi Greeshma,  Not sure if I am correct here, but I think clean up workflow is trying to cancel this delivery as may be the deliveries are expired. Please refer to the document :- https://experienceleague.adobe.com/docs/campaign-classic/using/monitoring-campaign-classic/data-processing/database-clean...

Hi Greeshma, Dont think so if the deliveries exists.. Can you share the sql code that is populating in the audit log.

Hi Greeshma,  At the first glance I assume the deliveries have got deleted (may be manually) where there are few entries of the same delivery id in the broad / tracking logs. Please check the tables for any entires of the shown deliveries.  Thanks,Adithya

Hi Greeshma,  1) Please check if any typology rules applied. 2) Also, please click the verbose mode to obtain maximum logs in your external account for the SMPP logs.  And also , please cross check with the document mentioned above.  Thanks,Adithya