There's also an issue when queues are carried over to another year. Queue topics are repeated even though the old project (one that holds submitted requests) is closed/completed. When you create a new project for the fiscal year it shows previous years queue topics, which are duplicated. It seems as...

Hi, Doug. Thank you for the response! I'll give it a try. ~ Susan Susan

Hello ~ Anyone here know how to generate a report showing when users were deactivated? I'm not referring to schedule deactivation, but those ad hoc ones. I can't seem to locate an object field that shows dates of deactivation. Any help would be greatly appreciated. Thank you! ~ Susan Susan

Hi, Amber. I hear you on this one. The work around is to go to EDIT PROJECT and change the CONDITION TYPE to manual and then you can change the CONDITION to ON TARGET. Hope this helps. ~ Susan Susan

I just put a complaint into Marilyn and Sharleen. This should not take place directly into live environment. Susan

NAME is not a good option. All users are familiar with Subject and we use the queues often. I'm not certain why you changed this outside of release. Susan

Hello. Releasing this outside normal releases is not a good idea. I do not prefer name...all our users are trained Subject. This field needs to be an option under queue setup. Susan

I think the Subject Field should be an option under NEW ISSUE FIELDS under queue setup. You have name of project that tells you type of request and then queue topics to help narrow down topic. If detailed info is needed it can be added within custom form. Thanks. Susan

Yes, this is needed. It also causes extra work when templates are assigned to a large group of users. At times, Execs only want to see reports and when new ownership you have to log in as each executive to update report tab with new. URLs change.

When we have about 8 fields on a custom form, we intend to have these same values on any recurring task instead of filling it out for each recurring instance.