Thanks Anthony, I've just configured this and we're testing it's effectiveness 

Perhaps a 'Team' called Mary Surname in Dept 1 as the name with Mary Surname 1 added to give you more info when using the @ symbol?

Have you considered using a pic in the users profile??? 

I'm assigning a 'Reviewer and Approver' to a proof (as usual - nothing special), the email from PHQ drops into a shared mailbox as the role of approving content is shared across 3 team members and we need sign off by this R&A for audit. The issue is that if I click on the 'Go To Proof' unique link ...

Yes please!