Problem: We want to gather extradata about helpdesk issues, but not all information is known until the issue has been worked on. Our users have to remember to add this extra information before closing the issue and they constantly forget. We'd like to be able to require fields to be filled in befor...

It's interesting that workfront's helpdesk system is ZenDesk and not workfront. One of the things we were sold on for workfront was running our external facing helpdesk through workfront. This can be done, and we are doing it, but there are some annoyances with how workfront deals with certain thing...

Workfront advertisments for LEAP are listed on our main user login page. We'd like to be able to remove them. We do understand and appreciate your position as a SaaS company. Please try to understand that we are using WorkFront as a portal to working with our customers. So, by having the LEAP Con...

When we're adding a person to a ticket / project we'd like to be able to see which company they are a part of. First, it'd be great to just verify that the person we are adding is from the company we expect. Second, sometimes we have people that work at multiple companys that we do business for so...

An idea != bug. One example (Of many) workfront doesn't actually process incoming emails every 5 minutes as it says in the ui. Sometimes it'll get incoming emails done in 5 minutes sometimes it takes 45 minutes. This was considered an idea and not a bug. To stay on the email subject, documents do no...