since ‎06-06-2018
‎10-12-2019
stevenh20009827
Employee
Re: Activity Map does not display data
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stevenh20009827

Employee

stevenh20009827
- Adobe Analytics
To follow off of srola I went to your site as well and I'm not seeing activity map instiantiated in your appmeasurement.Make sure you go through the following documentation.https://docs.adobe.com/content/help/en/analytics/analyze/activity-map/getting-started/get-started-admins/activitymap-ena… How Activity Map Works.When the Activity Map module is loaded on the page it scans the DOM for any links on the page and gathers the following data.pagelinkregionThis values are passed into a cookie when s...

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Re: Activity Map Tracking Problem in IE browser
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stevenh20009827

Employee

stevenh20009827
- Adobe Analytics
Hi,Data collection should still work for IE 11, I know Adobe stopped support the plugin for IE 11.How Activity Map Works.When the Activity Map module is loaded on the page it scans the DOM for any links on the page and gathers the following data.pagelinkregionThese values are passed into a cookie when something is clicked, then sent once an image request is sent.So if that cookie is being set while in IE 11 when the s.tl is clicked this cookie might not be cleared out in time or cleared out at a...

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Re: what is the different between RSA and DSA public key?
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stevenh20009827

Employee

stevenh20009827
- Adobe Analytics
Hi,It depends on your companies environment.Give the keys to your IT team and they should know which one they need to use.Give them this document as well, this works for Data Feeds or Data WarehouseSend Data Warehouse requests to SFTP serversThanks,Steven Hofhiens | Adobe Support

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Re: Provide a delete link to delete Data warehouse requests
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stevenh20009827

Employee

stevenh20009827
- Adobe Analytics
I second this. This is a great request.

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Re: How to tell how many people who downloaded something then filled out a form?
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stevenh20009827

Employee

stevenh20009827
- Adobe Analytics
Hi,You have the ability to track download links. I've linked some documentation on how this is implemented.Configuring Link Tracking for Adobe Analytics If that is configured you can then create a segment of people that filled out the form and clicked the download link.Thanks,Steven Hofheins | Adobe Support

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712

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3

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Re: Looking for a way to extract data (segments and an evar) without hitting 'low traffic' issues
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stevenh20009827

Employee

stevenh20009827
- Adobe Analytics
Hi,Depending on how many values you have Client Care can increase the number of uniques for that specific value being passed.(Low-Traffic) Logic in Adobe Analytics Thanks,Steven Hofheins | Adobe Support

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Re: Traffic classification rule - output is always 'unspecified'
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stevenh20009827

Employee

stevenh20009827
- Adobe Analytics
Hi,When viewing classification data, any value that doesn't have data associated with that particular classification returns "Unspecified." To resolve this issue, create a classification export file and classify the appropriate columns.Thanks,Steven Hofheins | Adobe Support

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Re: Can activity map work across report suites?
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stevenh20009827

Employee

stevenh20009827
- Adobe Analytics
Hi Mooreevan,How activity map works is when a link is clicked the data is stored in a cookie (SQI) and then sent on the next load of AppMeasurement.So the data might be sent, but to the wrong report suite from which the link was clicked and could make it complicated to get accurate data on all of the pages.How you can test if Activity Map data is being sent would be the following steps-Go to URLOpen dev tools and have the network tab opened.Filter for b/ssClick a link View image request and here...

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Re: What does the mc_audience column in a data feed contain
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stevenh20009827

Employee

stevenh20009827
- Adobe Analytics
Hi,The column is going to contain a list of Audience Manager segment ID's that the visitor belongs to.Data Column Reference One thing you can do is run the data feed and see the results for yourself.Thanks,Steven Hofheins | Adobe Support

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Re: Adobe Analytics dashboards and report suite are not working in Chrome
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stevenh20009827

Employee

stevenh20009827
- Adobe Analytics
Abdul,Can you try another machine on a different network for me?Typically when we see one browser work and not the other is because of some sort of security blocking it.Including but not limited to the following-- IT team has put restrictions or there is a security plugin stopping it.Once you try a different machine and on a different network this can help narrow down where the issue is. Thanks,Steven Hofheins | Adobe Support

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Re: Migrate data of Google Search Console to Abobe Analytics
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stevenh20009827

Employee

stevenh20009827
- Adobe Analytics
Silvio,What kind of data are you trying to transfer over?Is their a way to export it from Google Search Console?If so you may be able to import it into Adobe Analytics depending on what type of data.How to Get Data In and Out of SiteCatalyst - Part I | Adobe BlogFrom what I've read that getting any data from Google and importing it to Adobe Analytics is not worth the effort and can be very time consuming and expensive.Please respond with more details if possible.Thanks,Steven Hofheins | Adobe Su...

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Re: Data Feed to S3
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stevenh20009827

Employee

stevenh20009827
- Adobe Analytics
Hi,Adobe uses a secure Key Management System to manage and rotate keys.Hope this helps.Thanks,Steven Hofheins | Adobe Support

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Re: Segmenting Mobile Device Type in Clickstream Data
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stevenh20009827

Employee

stevenh20009827
- Adobe Analytics
Hi,You could create a segment whereMobile Device Type equals Mobile phoneThen create another segment whereBrowser existsThrow these in a report and compare.Thanks,Steven Hofheins | Adobe Support

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Re: Adobe Analytics Training
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stevenh20009827

Employee

stevenh20009827
- Adobe Analytics
Hi Siddiquedesai,Here are our learning courses for Adobe Analytics.Adobe Analytics Implementation Data Analysis with Analysis Workspace If this isn't what you are looking for and you have a contract with Adobe.Reach out to your CSM to get in touch with our training department.Thanks,Steven Hofheins | Adobe Support

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Re: about subscription
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stevenh20009827

Employee

stevenh20009827
- Adobe Analytics
Hi santoshm,Adobe Analytics is a paid solution.Compare ^ Here are our different packages and you can call 877-722-7088 to get more information.Thanks,Steven Hofheins | Adobe Support

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Re: CSV Export
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stevenh20009827

Employee

stevenh20009827
- Adobe Analytics
Hi,Depending on the data and tool you are using.If you are using workspace click project>download csvAfter you have clicked this it'll take a moment but on the same screen your download will pop up.Download PDF or CSV files If this doesn't help please respond with the tool you are using and exact steps to replicate.Thanks,Steven Hofheins | Adobe Support

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747

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Re: Access to adobe client care
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stevenh20009827

Employee

stevenh20009827
- Adobe Analytics
Vijayaveena,What Karandeep is saying is that if you email clientcare@adobe.com they will be able to help you become a supported user as well as able to give you a list of who is.Hope this clarifies.Thanks, Steven Hofheins | Adobe Support

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Re: Should session refresh be checked to override last-touch channel?
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stevenh20009827

Employee

stevenh20009827
- Adobe Analytics
M,If you have session refresh marked to override you will see an influx in traffic.I think pulling raw data to see where you are getting the most of these is going to be the best way to determine where they are coming from and why.If you would like help from client care please email clientcare@adobe.comPlease include—Company:Report Suite:Issue:Thanks, Steven Hofheins | Adobe Support

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Re: Default value not appearing in launch reports after DTM to launch migration
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stevenh20009827

Employee

stevenh20009827
- Adobe Analytics
Hi,I think client care should investigate this further.Please email them at--Please include—Company:Report Suite:Issue:Thanks, Steven Hofheins | Adobe Support

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Re: Workspace sharing error
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stevenh20009827

Employee

stevenh20009827
- Adobe Analytics
lulia,Typically errors like this go away after a little while.If you haven't done so please clear cache and cookies and try another browser.If the problem persists please reach out to our client care team via email;clientcare@adobe.comPlease include—Company:Report Suite:Issue:Exact Steps to Replicate:Thanks, Steven Hofheins | Adobe Support

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Re: Workspace
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stevenh20009827

Employee

stevenh20009827
- Adobe Analytics
Erik,Theirs a couple of things that could be at play.1. (common) You do not have the correct permissions to view workspace.Fix: Reach out to an admin on your team to give you the correct permissions.If you are an admin or you have the correct settings please reach out to client care by emailing: clientcare@adobe.comPlease include—Company:Report Suite:Issue:2. Possible that you don't have workspace included in your contract with Adobe. If number 1 isn't the case please reach out to your CSM to co...

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Re: Classification File Import from FTP
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stevenh20009827

Employee

stevenh20009827
- Adobe Analytics
Hi,The file will automatically be picked up.Here is our documentation on the exact steps.Import classifications via FTP Thanks,Steven Hofheins | Adobe Support

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Re: Activity Map Issue | No link Clicks on href tags
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stevenh20009827

Employee

stevenh20009827
- Adobe Analytics
Hi,Typically if you don't see overlays or overlays without data the following issues come to mind.First, let me explain this--Activity Map when the plugin is run it scans the dom for all of the links for the following information (page, region, link)This is how it knows where to place the overlay and do the rankings.1. If for any reason you are passing different data (via a javaScript fx) as Activity Map data than what is scanned when the plugin is run you won't have overlays or ranked overlays....

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Re: Workspaces prefered web browser
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stevenh20009827

Employee

stevenh20009827
- Adobe Analytics
David,The supported browsers currently are: "The latest major version of these browsers: Firefox, Chrome, Safari, or Edge."From here it becomes a personal preference.Thanks,Steven Hofheins | Adobe Support

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Re: Why does Prop and Evar have different values?(PV, Visit, UV)
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stevenh20009827

Employee

stevenh20009827
- Adobe Analytics
Seong,There are a few different things that could affect these to have different results between an eVar and a prop.1. If the prop or the eVar isn't fired on some pages.ex 1: Lets say an eVar was already set before visiting this page and the visitor visits a page without a prop set the eVar will be passed and the prop wont be.ex 2: If its a page where the eVar isn't set and prop is and this is the first page of the visit the prop will be sent but the eVar won't.2. If the expiration of the eVar i...

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Re: New AA User unable to login - Multiple Adobe Products
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stevenh20009827

Employee

stevenh20009827
- Adobe Analytics
Hi,In the admin console, you should be able to add any product permissions to this user.If you are having further issues please open a ticket with client care by emailing:clientcare@adobe.comPlease include:Company:User:Issue:Thanks, Steven Hofheins | Adobe Support

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Re: Error
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stevenh20009827

Employee

stevenh20009827
- Adobe Analytics
Sarah,Typically this is a one time issue and goes away after a little while.If this is a constant issue please try another browser and clear cache and cookies.If that doesn't fix it please open a ticket with client care.clientcare@adobe.com,Please include:Company:Schedule Report Name:Report Suite:and any other information.Thanks, Steven Hofheins | Adobe Support

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Re: Deleted workspace is still sending out scheduled reports
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stevenh20009827

Employee

stevenh20009827
- Adobe Analytics
Deleted workspaces aren't recoverable, chances are that this scheduled report still exists in the scheduled reports section.Components> Scheduled ReportsSearch here and see if you can find it and delete it.If you cannot find it, open a ticket with client care.clientcare@adobe.com, Please include:Company:Schedule Report Name:Report Suite:and any other information.Thanks,Steven Hofheins | Adobe Support

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Re: Only 1 page of my project gets converted to PDF on scheduled send
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stevenh20009827

Employee

stevenh20009827
- Adobe Analytics
oodaddy2​Go ahead and open a ticket with our customer care team by sending an email to CustomerCare@adobe.comPlease include the following--Company:Report Suite:Exact Steps to Replicate:And a screen shot if possible.Thanks,Steven Hofheins | Adobe Support

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773

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Re: Page Reload Report
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stevenh20009827

Employee

stevenh20009827
- Adobe Analytics
Hi,The reasons you may see someone reload a site--1. Updates to the site and they aren't seeing it yet.Example: Let's say a company has a new product released and the release date and time is about to happen. You will see people refreshing the site to see the update with the new product. 2. Content or Data didn't load properly (or at all) on the website. So the person refreshes it to see if it will load properly.3. Dynamic content that is always updating.I would say these are the most common rea...

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