Sample profile not visible in the audience

[Pradeep-Jaiswal]

when i open any audience including having thousands of profile qualified under the audience, it still show zero sample profile in the segment UI. I have checked for few other segments too. for most of them it shows blank screen, and for segment it shows 'check back later' message.

[itsMeTechy]

are the qualified profiles available for activation to destination?

when you do profile lookup for any of the qualified profiles does the audience show up under the tab segment membership?

this is mostly a system issue, and you need to raise a support ticket to get it fixed.

[DavidRoss91]

@Pradeep-Jaiswal 

Sample profiles are based off of the sample job runs. Here is some more information on how this works Preview Sample Status (Profile Preview) API Endpoint | Adobe Experience Platform

[TylerKrause · Accepted solution]

Hey Pradeep - we've run into this issue as well. Our solve was to run the following query: 

select
your identity,
segmentmembership['ups']['segmentID']['status']
FROM
SnapShot Table
where segmentmembership['ups']['segmentID']['status'] is not null
limit 5


This can get you a sample of 5 profiles and you can of course increase the limit if you need more.

Hope this helps!
Tyler Krause

[Sukrity_Wadhwa]

Hi @Pradeep-Jaiswal,

Were you able to resolve this query with the help of the provided solutions, or do you still need further assistance? Please let us know. If any of the answers were helpful in moving you closer to a resolution, even partially, we encourage you to mark the one that helped the most as the 'Correct Reply.'

Thank you!