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SOLVED

Interaction Type Change

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Level 4

HI @Mohan_Dugganab @SatheeskannaK 
Can we change  the interaction type from click to unsubscribe in AJo email templete while we are using code your own apporch 
_experience.customerJourneyManagement.messageInteraction.interactionType

MYSTERIOUSMAN_0-1721064523416.png

 

1 Accepted Solution

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Correct answer by
Employee Advisor

When you open the tracked URL's in Email designer, you can configure the tracking type as External Opt-out / one click opt out and this config. should control how _experience.customerJourneyManagement.messageInteraction.interactionType is populated. 

 

dugganab_0-1721066499484.png

 

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2 Replies

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Correct answer by
Employee Advisor

When you open the tracked URL's in Email designer, you can configure the tracking type as External Opt-out / one click opt out and this config. should control how _experience.customerJourneyManagement.messageInteraction.interactionType is populated. 

 

dugganab_0-1721066499484.png

 

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Community Advisor

@MYSTERIOUSMAN 

if your using code your own instead of email designer, then you can add this 

 

data-tracking-type="OPT_OUT"

 

Thanks,

David



David Kangni