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SOLVED

Synchronous HTML/JavaScript Third Party scripts stopped firing

Steven_Long
Level 2
Level 2

Towards the end of last week, I started noticing that many of my Synchronous 3rd party scripts were no longer firing. These were all "Page Bottom" and synchronous, with some HTML and others JavaScript. Depending on the script, I would receive one of two messages in the console:

 - Command writeHTML failed. You should try appending HTML using the async option.

 - Cannot load sync the "http://assets.adobedtm.com/XXXXXXX.js" script after DOM Ready.

I have not changed any of these scripts recently. Is anyone else seeing this issue? What changed in DTM to stop these scripts from loading?

1 Accepted Solution
Steven_Long
Correct answer by
Level 2
Level 2

We are not. It turns out the site developers removed the call to _satellite.pageBottom() on some pages and that was the cause of the issue.

View solution in original post

3 Replies
Rahsing
Level 8
Level 8

Hi Steven,

Apologies for the delayed response.

Are you still facing this issue?

Rahul

Steven_Long
Correct answer by
Level 2
Level 2

We are not. It turns out the site developers removed the call to _satellite.pageBottom() on some pages and that was the cause of the issue.

View solution in original post

Rahsing
Level 8
Level 8

Ah! that's great.

Thanks a lot for pointing out the solution.

Regards

Rahul