Hi kee,
Because the plug-in captures the percentage of the previous page that the user viewed, if users close their web browsers, click a browser bookmark, or enter a different URL in their address bar, Adobe will not receive the percentage for that final page (as there is no “next page” on which to capture the data) and there is no way to capture the scroll data if However, if the user clicks an exit link, the percentage of the page that the user viewed can be captured prior to the user leaving your site. One way around this is to use a function on all exit links to call s.getPercentPageViewed().
Thanks & Regards
Parit Mittal