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SOLVED

Deactivation unsuccesful error code 194.13

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Level 1

I am trying to deactivate my Adobe 8 Pro so that I can install Adobe Acrobat Pro DC.  I keep getting an error message 194:13. Help please.

1 Accepted Solution

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Correct answer by
Level 9

Hi Tara,

There are steps that you can try in the Adobe Acrobat Forum here: https://forums.adobe.com/thread/1675120?start=0&tstart=0. If that doesn't resolve the issue contact Customer Care. They will be able to deactivate it.

Best,

Tacia

For future questions regarding Acrobat Pro, the Acrobat forum is available here: https://forums.adobe.com/community/acrobat

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1 Reply

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Correct answer by
Level 9

Hi Tara,

There are steps that you can try in the Adobe Acrobat Forum here: https://forums.adobe.com/thread/1675120?start=0&tstart=0. If that doesn't resolve the issue contact Customer Care. They will be able to deactivate it.

Best,

Tacia

For future questions regarding Acrobat Pro, the Acrobat forum is available here: https://forums.adobe.com/community/acrobat