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SOLVED

Adobe DTM Tag Not Firing on First Visit

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Level 2

Hey everyone,

We recently noticed that the DTM tag doesn't fire when a user makes the first visit to our site. The tag would fire though once they go to a different page. The same issue has been happening across all browsers and pages. Anyone had similar issues and any tips on identifying the source of the problem?

Thanks

1 Accepted Solution

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Correct answer by
Level 1

Hi,

Can you specify how are you loading the DTM library ? is it sync or async manner ? 

Are you getting any errors in DTM console ?

I suspect timing issue and availability of _satellite object.

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2 Replies

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Correct answer by
Level 1

Hi,

Can you specify how are you loading the DTM library ? is it sync or async manner ? 

Are you getting any errors in DTM console ?

I suspect timing issue and availability of _satellite object.

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Level 10

Hi Yeung ,

Are you still experiencing the issue. If yes, Please do let us know so that we can further help to resolve the same.

Thanks & Regards

Parit Mittal