Server-side experiment - Target report not working (Java SDK) and offers not sticky

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yaboytomc

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yaboytomc

yaboytomc

18-02-2021

Hi! We have set up an experiment on our server-side using Target Java SDK. We are returning an experience for users, however 2 things are happening:

  1. The experience isn't sticky. If a user logs out and then back in, they will be randomly assigned a new experience. We are currently using our company mboxthirdpartyId to keep this sticky, however not working as it should.
  2. We are not seeing any visitors, visits, impressions and conversions in reporting.

Is there a data point that the reporting dashboard hooks up to specifically in a request/response?

 

We're only logging empty responses, no offer, (to control log volume), but here's an example request/response...please help and thanks! If there's anything here that might tell you that this data will not be sent to Adobe Target, please let me know and thanks!  

 

CLIENT_ID: 000726153
   IP_ADDRESS: 71.233.1.76
   LOGGER_NAME: com.fmr.pwi.hades.api.common.service.AdobeTargetService
   LOG_LEVEL: WARN
   LOG_SESSION_ID: 602ea62b0ad213cf200010b7000eaa33
   LOG_TRACKING_ID: REQ602eac9fd7d6c430859c264d592faa33
   MESSAGE: Invalid Adobe Target response. Ensure the request and experiment are configured correctly. Request: TargetDeliveryRequest{sessionId='602ea62b0ad213cf200010b7000eaa33', locationHint='null', visitor=com.adobe.experiencecloud.ecid.visitor.Visitor@239ac86f, decisioningMethod=null, deliveryRequest=class DeliveryRequest {
    requestId: null
    impressionId: null
    id: class VisitorId {
        tntId: null
        thirdPartyId: (some unique id)
        marketingCloudVisitorId: null
        customerIds: []
    }
    environmentId: null
    property: null
    trace: null
    context: class Context {
        channel: web
        mobilePlatform: null
        application: null
        screen: null
        window: null
        browser: class Browser {
            host: retiretxn.fidelity.com
            language: null
            webGLRenderer: null
        }
        address: class Address {
            url: https://retiretxn.fidelity.com/mybenefits/wellness/app/learn
            referringUrl: null
        }
        geo: null
        timeOffsetInMinutes: 330.0
        userAgent: Fidelity/WI/LearnHub
        beacon: false
    }
    experienceCloud: class ExperienceCloud {
        audienceManager: null
        analytics: class AnalyticsRequest {
            supplementalDataId: 14DFDE42C4C38B32-29E83A95E4DBE708
            logging: server_side
            trackingServer: null
            trackingServerSecure: null
        }
    }
    execute: class ExecuteRequest {
        pageLoad: null
        mboxes: [class MboxRequest {
            class RequestDetails {
                address: class Address {
                    url: https://retiretxn.fidelity.com/mybenefits/wellness/app/learn
                    referringUrl: null
                }
                parameters: {}
                profileParameters: {}
                order: null
                product: null
            }
            index: 0
            name: learn-hub-mbox
        }]
    }
    prefetch: null
    notifications: []
    qaMode: null
}} Response: TargetDeliveryResponse{request=TargetDeliveryRequest{sessionId='602ea62b0ad213cf200010b7000eaa33', locationHint='null', visitor=com.adobe.experiencecloud.ecid.visitor.Visitor@239ac86f, decisioningMethod=null, deliveryRequest=class DeliveryRequest {
    requestId: null
    impressionId: null
    id: class VisitorId {
        tntId: null
        thirdPartyId: (some unique id)
        marketingCloudVisitorId: null
        customerIds: []
    }
    environmentId: null
    property: null
    trace: null
    context: class Context {
        channel: web
        mobilePlatform: null
        application: null
        screen: null
        window: null
        browser: class Browser {
            host: retiretxn.fidelity.com
            language: null
            webGLRenderer: null
        }
        address: class Address {
            url: https://retiretxn.fidelity.com/mybenefits/wellness/app/learn
            referringUrl: null
        }
        geo: null
        timeOffsetInMinutes: 330.0
        userAgent: Fidelity/WI/LearnHub
        beacon: false
    }
    experienceCloud: class ExperienceCloud {
        audienceManager: null
        analytics: class AnalyticsRequest {
            supplementalDataId: 14DFDE42C4C38B32-29E83A95E4DBE708
            logging: server_side
            trackingServer: null
            trackingServerSecure: null
        }
    }
    execute: class ExecuteRequest {
        pageLoad: null
        mboxes: [class MboxRequest {
            class RequestDetails {
                address: class Address {
                    url: https://retiretxn.fidelity.com/mybenefits/wellness/app/learn
                    referringUrl: null
                }
                parameters: {}
                profileParameters: {}
                order: null
                product: null
            }
            index: 0
            name: learn-hub-mbox
        }]
    }
    prefetch: null
    notifications: []
    qaMode: null
}}, response=class DeliveryResponse {
    status: 200
    requestId: beaa26f8-f6ef-4cd9-ab34-29a1170df575
    id: class VisitorId {
        tntId: 602ea62b0ad213cf200010b7000eaa33.34_0
        thirdPartyId: (some unique id)
        marketingCloudVisitorId: null
        customerIds: []
    }
    client: fidelitywi
    edgeHost: mboxedge34.tt.omtrdc.net
    execute: class ExecuteResponse {
        pageLoad: null
        mboxes: [class MboxResponse {
            index: 0
            name: learn-hub-mbox
            options: []
            metrics: []
            analytics: null
            trace: {}
        }]
    }
    prefetch: null
}, status=ResponseStatus{status=200, message='', globalMbox='null', remoteMboxes=null, remoteViews=null}}
   PART_ID: 3563
   PART_MID: (some unique id)
   PART_WID: 518392
   REALM: /mybenefits
   REQUEST_METHOD: GET
   THREAD_ID: tomcat-http--6
   TIMESTAMP: 2021-02-18T13:06:23.689-05:00
   URI: /wellness/api/help-hub
   USER_ID: 3563
   USER_ROLE: SELF
}

 

 

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