Search and Promote Users are currently unable to access the Help files

[ianr7020641]

Some users are currently reporting that when they try to access the Search & Promote Help files, they are being redirected to a url for which they have no access.

The url they are redirected to is

https://maximus.sf.atomz.com/snp/help/en_US/snp/trunk/index.html#Home

and when they try to access that page they get the following error message.

'error code: server unreachable'

[ianr7020641 · Accepted solution]

There is an issue with the help files wherein if you link from the S&P user interface it indeed points to an incorrect link. Our Engineering team are aware of this issue and are working to resolve it. In the meantime the following link should work fine to access the Search&Promote Help system..

http://microsite.omniture.com/t2/help/en_US/snp/index.html#

From here you should be able to navigate successfully.