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Unable to make edits to activity on Target

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Level 1

I am attempting to make edits to an existing live activity but every time I attempt to save it, I am given this error: "ERROR Could not validate the activity. Please contact customer care for further help.".

I have approver privileges and this only occurs for this one activity. Any solutions?

 

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4 Replies

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Level 7

@NazifHa  could be below, 

  1. Locked activity by another user or restricted to set of user / region /workspace
  2. Activity is live/archived/expired ?
  3. Browser cache ? 

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Level 1

what edits did you make?  Sometimes the edit you made can't be saved because of a syntax issue (if using custom code).  Go back and try to make a simple edit and see if it saves and if not, you may have an activity that needs to be rebuilt (assuming no one else can edit it too)

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Community Advisor

Hi @NazifHa

 

What kind of changes you are looking in existing activity?

Because there are some limitation changing the live activity. (Example: you cant change report source)

 

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Level 2

I would stop the activity, do the changes and reactivate... a few seconds might not affect your users :).

 

Best regards,

 

Mauricio.