Safari and Chrome not showing Adobe Target Changes in Europe

[SujaniKo]

Update: We have narrowed down the issue to all iOS mobile devices.  Chrome on an Android machine is working fine, for instance.  For now we have decided to exclude iOS users in Europe.  Will be great to have an official confirmation on this though! @Gaureshk_Kodag @RaghavAggarwal 

Hi, we have created an A/B activity on Target where the variant is using Custom Code that is showing a dropdown instead of a form.  This activity is working on all devices in India and the US but in UK and Ireland the preview URL is performing differently.  On Safari on mobile phones the variant QA URL is being redirected to the control URL.  On Chrome Tablet and mobile phone it is happening intermittently.  Is there a known issue with Adobe Target container not showing on some browsers in mobile devices in Europe?  The options now are eliminating Europe mobile browsers from the test or risk incorrect data collection from those users.  Any change I can make within the test or code? Thank you so much!

[pradnya_balvir]

Hi @SujaniKo , Is there any cookie consent tool implemented on your site? 

Also can you please check if you are excluding those countries as audience in your activity.

[SujaniKo]

Hi, yes there is a cookie consent tool on the site for EU locations.  We are not excluding any EU countries in this activity. In UK and Ireland the variant QA URL works fine on desktop browsers

[Amelia_Waliany]

Thank you for posting your question here SujaniKo. And thank you @pradnya_balvir for weighing in! @SujaniKo were you able to resolve the issue? If so, please feel free to share any updates or follow up Qs here by Replying to the thread so that others with similar issues can refer to your approach 👀

Otherwise @pradnya_balvir do you have any other suggestions here? Thanks!